Report a Maintenance Issue

It is the tenants responsibility to report an issue

It’s important to keep your property in the best possible state of repair and it is the tenant’s responsibility to promptly report any repairs or maintenance.

What maintenance is a tenant responsible for?

The tenants are responsible for the following throughout their tenancy:

  • Replacing light bulbs.
  • Replacing fuses.
  • Clearing blocked sinks and wastes.
  • Condensation issues.
  • Cleaning.
  • General day to day maintenance.
  • Replacing smoke alarm batteries.
  • Rubbish disposal.
  • Cleaning of extractors and filters.
  • Garden maintenance (if noted in your tenancy agreement).

Report a maintenance issue

Please report any repairs to 01924 365250 or complete the form on this page.

Our small friendly team of qualified professionals pride themselves in delivering a prompt service to our clients. We recognise the value of happy tenants!

Out of Office Hours Emergency

Emergencies should be reported immediately. If the emergency arises outside normal office hours (i.e. 09:00 to 17:00), call our office 01924 365250 and leave a voicemail message. Messages are automatically sent to staff mobiles.

Note that if we make an emergency call out and it is determined that the problem is not an emergency after all, and that it could have been dealt with during normal office hours, or if the problem has arisen as a result of tenant mis-use, you may be charged the cost plus an administration fee.

Emergency repairs means those repairs which are necessary to alleviate, remove or reduce risk to the safety, security or health of a tenant, the general public or the property.

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Examples of Emergencies:

No Heating

Perceived as an emergency between the months of November to March and only if the habitants are vulnerable (i.e. elderly).

Gas Leaks

You should call the National Grid (formerly Transco) in the first instance on 0800 111 999.

No Hot Water

Only if you are going to be left without hot water for more than 24 hours (e.g. over the weekend).

Lack of Power Supply

Considered an emergency if there is a total loss throughout the property. However first check that all fuses / circuit breakers are live and that power is on to neighboring properties.

Total Lack of Water Supply

The water supplier should be contacted in the first instance to ensure that works are not being carried out in the area.

Plumbing Leaks

Considered an emergency if it cannot be contained and is causing damage, especially if penetrating an electrical fitting. You should isolate the leak by turning the water off at the stopcock or gate valve.

Roof Leaks

Considered an emergency if the leak is causing major damage or is penetrating an electrical fitting.

Damage to Roofs

Considered an emergency if hazardous, such as slates possibly falling on to a public highway.

Downpipes & Gutters

Considered an emergency only if water is entering the building causing major damage or a loose part is dangerous and cannot be made safe.

Broken Windows

You should notify the police in the first instance and obtain a crime reference number unless the damage has been caused by you, in which case, the cost will be recharged to you.

Burglary

If the property can no longer be secured as a result of a break-in, e.g. damaged door, you should notify the police in the first instance and obtain a crime reference number. A ground floor window being jammed open or an inoperable lock would also be considered an emergency.

Lockouts

If as a result of losing a key or locking it inside the property, you should call a local locksmith, at your own expense.

  • Thanks for the Tenancy agreement today and all the hard work you have put into finding the tenant's for me, they seem like a lovely couple starting out and very excited, hopefully they will turn out to be trustworthy and reliable.

    Mr Peter Bradley
  • Thank you all so much for all your help.

    Natasha Hopwood
  • Thanks for all your help in renting my property.

    Gemma Wright
  • Wish you could manage all my properties

    Tony Mothershaw
  • Thanks for the super service my other house is at Bridgfords but will definitely be coming to you cheers

    Jeremy Crowther
  • Thanks for your work on sorting this out so quickly, and dealing with the tenants! Much appreciated

    Kath Armitage
  • Thanks as always for the first rate job you do for us!

    Michael Warren
  • Thanks very much Diane, fingers crossed! Thank you for your help with everything, much appreciated

    Christine Thompson
  • Have just seen this, You have made it look amazing thank you so much. Have shared on Facebook.

    Sky Bendelow
  • Excellent to work with as a contractor. Great communication, updates and responses. From my ongoing relationship and experience FSL come highly recommended.

    Carl Thornley
  • Thankful for the speedy sale on my mum's property. The staff remained in constant contact with us with updates regarding the sale. Went above and beyond couldn't praise them enough.

    Susan Johnson
  • The most professional letting agency I've used. Always get back to you quickly as a tenant if you have an issue and are as focused on the tenant as the landlord, again a rarity with letting agencies in my experience.

    Ian Wilson
  • An extremely professional organisation who very swiftly and efficiently found us our new tenants within 24 hours of our ad going live. Communications between tenants and landlord through fsl are excellent. I can fully recommend fsl estate agents.

    Jill Brookling
  • I have used FSL for a Tenant Find Service for a number of years and have always been pleased with the service.

    Betty Christie
  • cannot fault them, they got us into our home quickly and efficiently and have managed the property well. they handled the bond via escrow much better than my last experience with whitegates. i even got a free mug and pen on move in date. thank you.

    Richard Taylor
  • My partner and I rented our first property together throughout FSL, quick, easy and so friendly. Answered every question with ease and made us both feel very comfortable. Thank you!

    Jordan Walton
  • FSL provide a curteous, efficient, friendly service and gets results.

    john richardson
  • The staff at FSL, especially Amy, have gone above and beyond in helping to secure a new 6 year lease on our retail unit in Wakefield city center.

    Andrew Smith
  • Fantasic estate agent and great staff! Highly recommend.

    Tom Avery
  • Fantastic landlords. East to approach and deal with and were quick to repair a couple of problems when reported. Lovely people and goid company. Would whole heartedly recommend.

    Stephen Parsonage
  • I am renting my very first property with FSL; after struggling with so many others, I am finally glad to have found the most helpful, caring and informative estate agents who put the client first no matter what. Diane was extremely attentive to our needs and even managed to push the moving in date forward so that it would work better for us all. Moving in was straight forward, simple, and not a daunting experience at all.. I highly recommend FSL to anybody looking for a new property: excellent service and a great team.

    Jess Miree
  • After dealing with several (stressful) agencies in the Wakefield and Leeds area, we decided to go through FSL to rent our new home. Diane was absolutely lovely, it's refreshing to have someone so helpful and organised dealing with our move. FSL have raised the bar in the Wakefield area and I would recommend them to anyone!

    Jackson Beckett
  • As a first time commercial property leaser i was very anxious about the whole process but Amy was very helpful & we completed really quickly & easily. Id definitely recommend. But i would of liked to have known about when id have to start paying rent as i was caught out by not realising that it should of been written into the lease. My mistake as a novice.

    Beverley Hirst

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