Report a Maintenance Issue

It is the tenants responsibility to report an issue

It’s important to keep your property in the best possible state of repair and it is the tenant’s responsibility to promptly report any repairs or maintenance.

What maintenance is a tenant responsible for?

The tenants are responsible for the following throughout their tenancy:

  • Replacing light bulbs.
  • Replacing fuses.
  • Clearing blocked sinks and wastes.
  • Condensation issues.
  • Cleaning.
  • General day to day maintenance.
  • Replacing smoke alarm batteries.
  • Rubbish disposal.
  • Cleaning of extractors and filters.
  • Garden maintenance (if noted in your tenancy agreement).

Report a maintenance issue

Please report any repairs to 01924 365250 or complete the form on this page.

Our small friendly team of qualified professionals pride themselves in delivering a prompt service to our clients. We recognise the value of happy tenants!

Out of Office Hours Emergency

Emergencies should be reported immediately. If the emergency arises outside normal office hours (i.e. 09:00 to 17:00), call our office 01924 365250 and leave a voicemail message. Messages are automatically sent to staff mobiles.

Note that if we make an emergency call out and it is determined that the problem is not an emergency after all, and that it could have been dealt with during normal office hours, or if the problem has arisen as a result of tenant mis-use, you may be charged the cost plus an administration fee.

Emergency repairs means those repairs which are necessary to alleviate, remove or reduce risk to the safety, security or health of a tenant, the general public or the property.

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Examples of Emergencies:

No Heating

Perceived as an emergency between the months of November to March and only if the habitants are vulnerable (i.e. elderly).

Gas Leaks

You should call the National Grid (formerly Transco) in the first instance on 0800 111 999.

No Hot Water

Only if you are going to be left without hot water for more than 24 hours (e.g. over the weekend).

Lack of Power Supply

Considered an emergency if there is a total loss throughout the property. However first check that all fuses / circuit breakers are live and that power is on to neighboring properties.

Total Lack of Water Supply

The water supplier should be contacted in the first instance to ensure that works are not being carried out in the area.

Plumbing Leaks

Considered an emergency if it cannot be contained and is causing damage, especially if penetrating an electrical fitting. You should isolate the leak by turning the water off at the stopcock or gate valve.

Roof Leaks

Considered an emergency if the leak is causing major damage or is penetrating an electrical fitting.

Damage to Roofs

Considered an emergency if hazardous, such as slates possibly falling on to a public highway.

Downpipes & Gutters

Considered an emergency only if water is entering the building causing major damage or a loose part is dangerous and cannot be made safe.

Broken Windows

You should notify the police in the first instance and obtain a crime reference number unless the damage has been caused by you, in which case, the cost will be recharged to you.

Burglary

If the property can no longer be secured as a result of a break-in, e.g. damaged door, you should notify the police in the first instance and obtain a crime reference number. A ground floor window being jammed open or an inoperable lock would also be considered an emergency.

Lockouts

If as a result of losing a key or locking it inside the property, you should call a local locksmith, at your own expense.

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